DAY SPA PACKAGES

IMPORTANT INFORMATION

Ferry

• Our packages do not include ferry tickets but do include land transfers to/from Sekupang International Ferry Terminal, only 10 minutes away from the resort. Once you make your booking we will send you a confirmation email along with ferry instructions.

Hotel Check In/Check Out time and policies

• Check-in time is from 13:00 p.m. and check-out time is by 11 a.m. (all Batam time)
• If you arrive at the hotel early, please take your luggage to reception and we will be happy to hold it for you until check-in.
• For guests who require their rooms prior to our standard check-in time, we recommend that you begin your reservation on the evening before arrival. Or you can arrive early on the 8:20 (Singapore time) ferry, take a morning spa session 9 a.m.-12 p.m., and your room will be ready shortly after the spa session at 1 pm.
• Late check-outs are at the discretion of management on the day of check-out and are subject to occupancy level. 3 pm check out charge is 300,000 IDR, 6 pm 400,000 IDR.
• For guests taking late afternoon return ferries after 11:00 a.m. check-out, our reception will be happy to hold your luggage until your transfer to Sekupang Ferry terminal. After the 11 am check out if you would like to use the shower/pool facilities charge is 100,000 IDR pp with one towel use included.

Payment Options

• Pay by Credit Card in IDR (MASTERCARD or VISA only) subject to 2.9% surcharge at check out.
• Avoid the 2.9% surcharge in addition to any International transaction fees your bank may charge by paying in cash with SGD or IDR upon check out.

No Children

• For the safety and consideration of our guests and employees, no children including infants under the age of 15 years are allowed at our resort hotel and spa.

Cancellations

• If reservation is canceled or modified up to 10 days before date of arrival in writing by email, no fee will be charged.If in 10 days or less booking is canceled or modified later or in case of no-show, the total price of the reservation will be charged. It is advisable to all guests to carry a comprehensive travel insurance to cover unforeseen changes to your travel plans.

Special Occasions

• Celebrating a birthday, anniversary or honeymoon? We have a package available for IDR 1,110,000.00 nett which includes a bottle of sparkling wine, cake and petals in room decoration. Or you may choose an 18-inch small chiffon cake (chocolate, oreo, lemon) for IDR 432,900.00 nett, or a bottle of sparkling wine for IDR 777,000.00 nett. Or bring your favourite bottle, corkage fee IDR 111,000+ (+=10% Government tax & 11% service charge).

Making A Reservation

• A credit card is required to secure your reservation as we have a very strict cancellation policy. However, once you arrive at the resort you may pay by SGD, IDR cash, Mastercard or Visa charged in IDR with 2.9% bank surcharge when paying with card.
• By providing your credit card information (held confidential) you authorize and agree to collection of payment for all charges as requested in our standard Hotel cancellation policy. The hotel reserves the right to pre-authorize credit cards prior to arrival.

Room Requests/Spa Timings